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  • How much are tickets?
    VIP - $25 Adult - $15 Child - $5 Tickets for Cottontails are also available for purchase starting October 3rd.
  • Where can I buy tickets?
    You can purchase tickets a few different ways: Purchase online at Call us at (205) 836-7178 or (205) 836-7173 Outlets listed on this website. They each have their own hours. They accept cash or check ONLY! Lou Lou's Grand River Outlet Center Ste 6806200 Grand River Parkway Leeds, Al 35094  Oh My Sole 4045 Helena Road Helena, AL 35080 205 406-5602  The Clothes Tree by Deborah 2880 Old Rocky Ridge Road Birmingham, AL 35243 205-822-1902 The Row 705 Paul W Bryant Drive Tuscaloosa, AL 35401
  • Where can I park?
    ​Please visit for more parking information. ​ Saturday will be a very busy day in the area. If you are staying locally, you may want to utilize an Uber or Lyft. ​
  • When is the show?
    Christmas Village Festival is November 1-5, 2023.
  • What is VIP day?
    VIP day is a shopping day free from strollers and rolling carts. It comes with a snack and a shopping bag. There are a limited number of tickets sold for this day. There is a free package check for your purchases. Wheelchairs are welcome this day. Hours are 9am -4pm. *No early entry on VIP Day *Note that everyone (regardless of age) is required to have a VIP ticket for this day.
  • Can VIP tickets be used on another day?
    If you miss the VIP Day, the ticket may be used on any other one day. No snack will be provided on a different day.
  • What are general admission tickets?
    General admission tickets purchased by phone, online, or at our outlets allow you to enter the show one hour earlier than tickets purchased at the box office. Thursday– Saturday 9am, Sunday 11am.
  • How will I receive my tickets?
    The tickets will be mailed to you. We do not use electronic tickets. Tickets ordered after October 28 at noon will be placed in will call. Will call is in the East Hall lobby next to the show entrance. All shipping and handling fees apply.
  • Can tickets be purchased at the show?
    Yes, you can purchase tickets at the box office. Tickets purchased at the box office do not allow you early entrance.
  • Will Santa be available for pictures?
    Santa will be available for pictures during show hours on the top floor.
  • Do children need tickets?
    Children under the age of 6 are free for everyday of the event. Children age 6 -12 are required to have a ticket to enter. On VIP day, everyone age 6 and up is required to have a VIP ticket for entry.
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